Frequently Asked Questions
Everything you need to know about your Hacksmith gear and gadgets.
How long does shipping take for international orders?
International shipping typically takes 7 to 21 business days depending on the destination country and customs processing times.
What is your return policy for apparel and hardware?
We offer a 30-day return policy for most unused items in their original packaging. Please note that custom-built hardware or limited edition drops may have specific restrictions.
Are your products officially licensed Hacksmith Industries gear?
Yes, every item in the Hacksmith Shop is an official product designed and approved by the Hacksmith team to ensure high quality and authenticity.
Will I have to pay customs or import duties?
Customers are responsible for any customs fees, duties, or taxes imposed by their country's government upon arrival of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking link to monitor your package's journey in real-time.